In case of order cancellation from Banaaras, the refund will be initiated subject to the following points:
  1. All refunds will be processed to the same payment mode in a span of 15 working days.
  2. Any order is accepted subject to availability of products, delivery area and time. In case an order is cancelled due to unavoidable circumstances, the same shall be communicated to customer and the amount shall be fully refunded.
  3. Only a single attempt for delivery will be made. We request you to confirm availability of recipient at the selected time and place of delivery. No second attempt will be made if recipient is not available and the order will be cancelled. In such a scenario, no refund will be made.
  4. If any duplicate order with similar details is placed, without any clarification from the customer, we will process both the orders. Any consequential arguments will not be entertained, and no refund will be provided.
  5. Cancellation would not be permitted for orders placed for same day delivery.
  6. Order delivery shall be considered complete and no refund will be processed in following cases:
  • Incorrect address provided by the customer
  • Delivery premises is locked
  • Recipient not available at the given address
  • Recipient has refused to receive the order due to personal reasons
  • Delivery is made at the gate/reception of any housing society, hospitals, resorts and hotels, any personal or public property, etc. and the recipient’s number is not reachable.